Providing customer support via live chat is an effective way to increase engagement and improve user experience. Tawk.to is a free and easy-to-use live chat tool that allows you to interact with your website visitors in real time. In this article, we will show you how to integrate and use Tawk.to to create a live chat feature on your website.
What is Tawk.to?
Tawk.to is a free live chat service that allows businesses to communicate with their customers through their website. You can chat directly with your visitors, answer their questions, and provide timely support, which can help increase conversion rates and improve customer satisfaction. Tawk.to also offers many useful features such as real-time visitor monitoring, mobile app integration, and detailed analytics reports.
How to Install Tawk.to on Website
To integrate Tawk.to into your website, follow these steps:
1. Create a Tawk.to Account
Access to Tawk.to and create a free account by providing an email address and password. After successful registration, you will be redirected to the Tawk.to dashboard.
2. Add Website To Tawk.to
In the dashboard, click the “Add Property” button and enter your website information. This includes the website name and URL of the website where you want to add the live chat feature.
3. Get Tawk.to Embed Code
After adding your website, Tawk.to will provide you with an embed code. Copy this code to add it to your website.
4. Add Tawk.to Code To Website
Go to your WordPress dashboard and select “Appearance” > “Theme Editor”. In the “header” section, paste the Tawk.to embed code right before the closing tag </head>then save the changes.
For other platforms, you can also paste this code into the head section of your website’s HTML code.
Use Tawk.to to Engage with Customers
Once you have successfully integrated Tawk.to, you can start chatting with your website visitors. Here is how to use Tawk.to to manage online chats:
1. Real-Time Visitor Tracking
Tawk.to allows you to track visitors in real time, including information about their location, what pages they visit, and how long they stay on the page. This helps you better understand your customers and provide timely support when needed.
2. Answer Customer Questions
When visitors send messages via the live chat window, you will receive a notification in your Tawk.to dashboard. You can reply to messages directly from the dashboard or via the Tawk.to mobile app.
3. Customize Chat Box
You can customize the look and feel of your website chat box to match your branding, including changing the color, welcome text, and location of the chat box.
4. Save and Review Conversations
Tawk.to stores your entire conversation history with customers, allowing you to easily review past conversations and track issues customers have encountered. This is helpful for improving customer service.
Benefits of Using Tawk.to
Integrating live chat with Tawk.to brings many benefits to your website:
- Enhance customer engagement and timely support, helping to improve user experience.
- Help reduce bounce rate by answering customer questions immediately.
- Track user behavior on the website to provide appropriate solutions.
- No cost, full of useful features for small and large businesses.
- Easily integrate with mobile apps to support customers anytime, anywhere.
Chat online
Tawk.to is a great solution to increase customer engagement and improve your website’s online support. With free, easy-to-use live chat and plenty of customization options, you can easily integrate Tawk.to into your website and provide a better user experience. Start using Tawk.to today to provide more professional and effective customer support.
