LiveChat is a powerful tool that helps businesses communicate and interact directly with customers on their website through an online chat window. LiveChat helps improve customer experience by providing timely support, increasing conversion rates, and keeping customers on your website longer. In this article, we will guide you on how to install and use LiveChat to effectively interact with customers.
What is LiveChat?
LiveChat is a live chat service that allows businesses to provide live customer support through their website. Not only does it allow you to chat with customers in real time, it also offers useful features like automated welcome messages, chat archiving, and performance analytics. LiveChat supports multiple platforms, including WordPress, Shopify, and custom websites, making it easy to integrate chat into your website.
How to Install LiveChat on Website
To integrate LiveChat into your website, follow these steps:
1. Register LiveChat Account
Access to LiveChat and sign up for an account. You can choose a 14-day free trial to experience the features before deciding to upgrade to the paid version.
2. Add LiveChat Embed Code To Website
After signing up, LiveChat will provide you with a widget code to add to your website. Copy this code.
3. Add Code to Website
Go to your WordPress dashboard, select “Appearance” > “Theme Editor”. Paste the LiveChat embed code before the closing tag </head> in the “header.php” file, then save the changes.
For other platforms, you can paste this code into the head of your website’s HTML code.
Using LiveChat to Manage Chats
Once you have successfully integrated LiveChat into your website, you can easily manage conversations with your customers. Here is how to use LiveChat to interact effectively:
1. Visitor Tracking
LiveChat offers real-time visitor monitoring, allowing you to see where your customers are, what pages they are viewing, and how long they are on your website. This makes it easy to reach out and engage with your customers when needed.
2. Reply to Customer Messages
When visitors send messages through the chat window, you will receive instant notifications in your LiveChat dashboard. You can reply to messages directly from the LiveChat interface or use the mobile app to respond quickly on the go.
3. Automatically Send Welcome Messages
You can set up an automatic welcome message when a visitor lands on your site, helping to create intimacy and encourage customer engagement. Messages can be customized based on the page a customer is viewing or how long they stay on the page.
4. Save and Review Conversations
LiveChat stores the entire history of your customer conversations, allowing you to review any past conversations for tracking and analysis. This helps you improve your support service and manage customer requests more easily.
Benefits of Using LiveChat
Integrating LiveChat brings many benefits to your business, including:
- Increase customer engagement and resolve their issues promptly, helping to improve customer satisfaction.
- Reduce bounce rate by providing timely support for customer questions or concerns.
- Track customer behavior on your website to better understand their needs.
- Help increase conversion rates by directly interacting with customers, motivating them to take actions such as making a purchase or signing up for a service.
- Analyze chat data and agent performance to improve customer support service quality.
Chat online
LiveChat is a powerful solution that helps you engage directly with customers and provide timely support on your website. With real-time visitor tracking, automated messages, and chat archiving capabilities, LiveChat helps you enhance your user experience and improve the quality of your customer support. Integrate LiveChat today to enhance customer engagement and drive growth for your business.
